By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. No. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? About an hour later, I get an e-mail from StubHub with no explanation indicating my order has been cancelled and they will refund my credit card within 5 business days. If you feel like StubHub cheated you, you could take action against them. Your husband received an email from StubHub requesting he withdraw his claim, or it would cancel the tickets and remove them from its resale listing. Are You Having Trouble Getting in Touch With StubHub? The buyer can't just cancel the ticket willy-nilly, either. and our StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. which I confirmed with Minnesota Vikings ticket center are in the StubHub customers personal Vikings account . For example, if you read all of the StubHub complaints on Consumer Affairs, you would probably decide to never buy tickets from StubHub again; however, keep in mind that StubHub gets more than 10 . Perhaps Its Time to Switch to Something Other Than StubHub. You will get scammed. StubHub's return policy is called the "FanProtect Guarantee". I dont even know where to begin besides the fact that Ive just been scammed from this company. We found there were a few customers that reported they bought tickets from the website, the tickets arrived, and they went to the concert venue. No notifications went to Apple ID. Answer (1 of 5): Yes you can. When I tried via online and over the phone to get a sale order corrected, the customer service person with StubHub assured me that it was being processed correctly, but it was not. Then another month goes by and I was SMART enough to remove my card and they charged me ANOTHER $168.30 for my second ticket that I never even tried to sell. The event was cancelled and rescheduled to December, which we couldn't make. Ticketmaster is a Scam. Buyer claimed I never sent the ticket. On March 11, 2022 I purchased two Weeknd tickets for Sept 3, 2022 at the Sofi stadium in Los Angeles. I posted my other listing, and waited for them to sell. . Vivid: $271 - $515. Hi guys. This all happened within an hour after the person bought them. Sells Music & Sports Tickets. Sellers can cancel most unfulfilled sales at a cost. . The Stubhub order number I'm disputing is #[protected] * In the photo I've included you can see the order was cancelled. We found and bought tickets several weeks before the event. Just log into your DoNotPay account using any. By clicking 'Buy now,' you complete the order. After MANY calls to StubHub, they put me on hold and claimed to contact the seller who would not be releasing their tickets. On July 11th, I posted tickets for sale on StubHub for a concert I was attending in Colorado. This is very poor business practice from any business. I have hockey season seats and sometimes list tickets. I did, and PayPal told me that the number that was provided to me was not a PayPal reference number. StubHub is an eBay company that began selling and reselling event tickets in 2000. For each StubHub purchase, earn two percent of the cost in rewards that you can cash in for a discount on a future purchase. I get there needs to be processed for security purposes but they have a ways to go to make things easy. Was this answer helpful? Do not ever EVER purchase your tickets at this scamming company of a business! Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The clause is designed to protect both buyers and sellers. Did you find it helpful? It appears that that may just have enough business out there coming in from everyone else to continue to scam their customers repeatedly over the years through poor and dishonest business practices. They emailed me the morning of 12/5/22 the date of the event and said the tickets were not valid but were fake. They cost $4,970 (4,100). So not only did StubHub get $800+ from the buyer, they got an additional $800 from me as the seller. Do NOT use stubhub. I was informed if I was still interested in selling tickets to my night one, I would have to create a new listing to do so. I feel this is just a cash grab for Stub Hub. The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Did you find it helpful? Our robot lawyer faxes your refunds no matter what they are for and StubHub is no exception. To request your refund in this way, go through the following steps: StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. Theyre now telling me i will be charged 100% of the ticket price! I informed them that I was only selling tickets tonight one of the event. StubHub charged me $840 cancellation fee. With only these four steps, your refund request is faxed. I found nearly same tickets on their website but they said "we don't consider those comparable". Check out the table below to see the best alternatives to StubHub. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! StubHub said they would not accept that because the actual tickets needed to be picked up in front of the theater. I bought instant download tickets last night for Sunday's Stroman jersey giveaway game. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. And let's face it, that's the most important part. . I find that extremely hard to believe. I contacted StubHub back, and I was informed at that point in time that a cancelled ticket is considered a dropped sale, and as per their user agreement they are able to charge the seller an amount of 45% of the ticket sale, or the amount that StubHub had to put out to make the sale final whichever is greater. No. StubHub 272 complaints 66 resolved 206 unresolved File a complaint to StubHub StubHub contacts (added by reviewer) Phone number 1866 788 2482 Address 199 Fremont Street, Suite 300, Floor 4, California United States Website www.stubhub.com Category Entertainment & Events View full information Most discussed complaints UPDATE SEPT 2022: Stubhub still did not take anything from my account and didnt send anything to collections. StubHub won't refund 4,100 for Las Vegas gig Adele postponed 2023-01-18 - C. E., Bourne End, Bucks. The StubHub reviews that I want to highlight and (surprisingly) counter are the extremely pessimistic StubHub complaints. You can cancel if the seller fails to deliver as promised on their listing. Cookie Notice I canceled my listing and I get charged the full amount of selling after 10 days ??? Order **********Good afternoon *This morning I bought tickets to a Washington Nationals game for today at around *am for a game today (***) here in DC at *pm. DoNotPay can be by your side during the process and help you sue any company in small claims court. For more information about reviews on ConsumerAffairs.com please visit our We were left with no tickets for the event that cost us over $2,000 for flights, transportation and room for our anniversary trip. Hurry up and access DoNotPay from any web browser to check out everything we offer. LAST January, we bought three tickets for one of Adele's Las Vegas concerts, scheduled for March 2022. Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. 2 Likes Reply. Tried to sign in on my account 12/30/2022. That is SCAMMING. Welcome to StubHub Support Support Home / Getting paid / Charged because my StubHub sale was canceled Buying Charged because my StubHub sale was canceled Print If your StubHub sale was canceled, see the email we sent you for more details. The guy was horrible and kept saying he understands my problem etc. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Provided proof of transfer from 8/24/21. Doesn't matter that it happened while you were asleep. Unsubscribe easily. She says she called and chatted online with StubHub . Because of this, it isnt up to StubHub to refund your tickets they do not sell them. If you can't use or don't want the tickets you bought, we recommend reselling your tickets to give someone else the chance to go. I had tickets that sold on a different platform without me knowing. They kept changing the delivery date. All Rights Reserved. For more information, please see our What can I do about this? The fault lies with you alone. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. Did you find it helpful? Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. However, where they drop the ball is the follow through. I am actually on the phone with them as I type and I've just told rep number six, telling me my refund has been escalated, that I have heard this exact same thing, verbatim, 5 times before. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. Any com. Incurring a charge. DoNotPay doesnt care about that. see the email we sent you for moredetails. Fan rewards: StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. The best-case scenario is that the company will get back at you after hours in case of phone communication or even days and weeks of waiting in case of emails. 05-07-2021 07:39 PM 0 Reply He states he can not put me in touch with the party responsible for the refund and refuses to explain the process in which he sends them the escalation request. From everything weve seen, the StubHub customer support is quite thin, to say the least. The company prides itself on being a Fan-to-Fan service. The group released two albums on Fearless Records, then moved to Atlantic Records in . Help us improve this article with your feedback. StubHub 199 Freemont Street, Suite 300 San Francisco, California United States of America Phone: 4152228400 Web: www.StubHub.com Category: Ticket Sales StubHub Warning - Deceptive prices for sellers - please read before using StubHub San Francisco, California *Author of original report: Still unhappy Guarantee for buyers so that they will either receive replacement tickets or a refund if something goes wrong with the vendor; guarantee for the vendor that he or she can list his or her own price and post tickets free of charge. Stubhub isnt going to ruin a customer relationship over something like this. All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. StubHub: $128 - $155. We ended up paying TWICE the price. Will it go to collections? ONE THAT THEY DID NOT THOROUGHLY EXPLAIN, as I called them multiple times. The cancelled ticket resulted in a charge of $680. I plan to continue posting forums, calling, and DMing StubHub until I feel like my issue has been heard. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. StubHub clearly does not! With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. Call toll-free from the U.S. or Canada, or chat online with support. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Unsubscribe easily. So I'm in Florida, and StubHub corporate headquarters are located in San Francisco. No. It says it right in the email of the RESPONSE REQUIRED email. The seller would net $85.". On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee. Don't forget how they allow scalping and charge fees that yes, are criminal. Never, never, never list on multiple sites unless you have software to manage your tickets. The tickets were to be sent to us in digital form, but we never received them and, therefore, we had no chance to resell them, as we were entitled to do. For example if their in hand date has passed and you don't have the tickets, you would be able to cancel. You have just learned a valuable and expensive lesson. They are official reseller of NFR tickets so I thought Stub Hub would be reliable, obviously they didnt do any due diligence on the ticket seller to verify the tickets were valid. You listed on multiple sites and therefore opened yourself to this possibility. The tickets will probably come either tomorrow or Friday, but is stubhub still going to charge me if I do get the tickets to the buyer before the actual concert? It was grayed out. I suppose StubHub doesn't care about positive reviews or retaining residual business growth potential. Just a heads up. stubhub and viagogo provide an online platform and related services (" services ") that connects sellers and buyers seeking to respectively sell and buy tickets, related passes and merchandise or other related goods and/or services for events (" tickets ") and we may make such services available internationally via one or more of our websites, I would be more than willing to speak with the buyer directly and also point him/her in the direction of VERY similar tickets at VERY similar prices. Requested password reset. Therefore do NOT list with them. Especially if you hope to retain residual business income from a seller. All in, $1300 charged to my bank account for their mistakes. Cookie Notice Privacy Policy. Doesn't matter that the sales happened close together. Dear Sally. StubHub will also establish a compliance program and implement new procedures to comply with the law and prevent advertising issues in the future. Yes Our seller policies say we may charge your card if you can't send the tickets as promised. and our An email might never be responded to, and the same goes for phone calls. For more information, please see our Unsubscribe at any time. to check out everything we offer. The charge will come from 'StubHub, Inc.', can't find any orders or didn't buy tickets from StubHub, please. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. Sorry we couldn't be helpful. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? That was my first and last sale. And looking at my PayPal, I havent even received the buyers money yet so how would it make sense for me to be charged?. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. StubHub made a mistake and I pay for it!. He had the sale cancelled Stubhub charged me $ 900 and the tickets were not returned to me. Receive a coupon for 120 percent of your original purchase*. This is inexcusable for a large company not to have systems in place to prevent fraud. Combined with viagogo, we now span 90+ countries around the world. That stinks. I sold Harry Styles tickets for this Friday (Sept. 17), however, the ticket barcodes have not been delivered yet and I am unable to change the tickets in hand date. Thank you, you have successfully subscribed to our newsletter! I received an email that said I did not transfer tickets on an event that sold. US and Canada 1.866.788.2482 Toll free. Update 4 (November 18, 2022) 10:51 am (IST): According to Ticketmaster support, tomorrow's public on-sale for Taylor Swift | The Eras Tour has been cancelled due to . It's automatic when you cancel now. Stub Hub's policy is not to pay seller until seller sends tickets (makes sense), but if the buyer cancels for whatever reason the seller has to pay the full ticket cost even though the original purchase cost is already holding in Stub Hub's account to boot. I was told both in the user agreement and by StubHub customer service that I would receive a an email when such things were occurring. There was nobody to get a hold of at StubHub (great strategy on their part). We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. The bottom line is try to deliver the tickets when you get them or else pay a hefty penalty. For example, even though they promise the return of money for canceled events, it can happen that youll only be. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. As this price comparison shows, both services have a wide variety of seats available and are usually . The company has a policy that protects buyers and demands ticket sellers to return money in some instances. I spoke to them and they said nothing they can do. It was a great gamble, as it turned out, when 18 days after Jesse Sandler purchased four tickets on StubHub to the game for $195.89 a piece, the cost of similar tickets rose almost 1000 percent . *I paid over $*** for these two tickets. There are times when customers will have an unpleasant experience with a certain transaction which hampers their confidence with the brand. For barcode delivery, some payment will come within 24 h. Doesn't matter that it was an unintentional human mistake. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). Called customer support. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. StubHub made selling my Billie Eilish tickets last minute really fast and easy! StubHub is the largest ticket marketplace in the world, based on sales, and the Official Fan to Fan Ticket Marketplace for UNItix. Under their sellers policy, section 3. After the switch, you will enter the email address you use to access the community in order to reset your password. This department has no phone nor email? Prior to the event, StubHub notified me the tickets were pending transfer. We value your privacy. I spent almost $1600 on tickets. Am I going to be charged? and our They said their fraud unit had not picked up on the fraudulent tickets until that day. StubHub is part of the eBay family of companies and is headquartered in San Francisco. We do still love going to events and want buying tickets online to be easy and safe. To do so they can charge a penalty of up to 100% of the sale price. Bite the bullet , pay the penalty, move on. The tickets were never delivered by the seller via email nor phone. If you feel like StubHub cheated you, you could take action against them. All Rights Reserved. Yes No Still Need Help? I have an $800 ticket tied up and I cant access my account. Order Help; Ticket Delivery 10-23-2021 06:34 PM. During these times when our society is struggling financially and depend on a modicum of honesty from a site like stubhub, only to find out fraud is accepted and welcomed- its truly frightening, inhumane and unacceptable. StubHub is an online ticket marketplace where anyone can buy or sell any ticket to any event nationwide. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. Another way you might reach the company is by sending them an email. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Ask the Community Contact Support How do I know I can trust these reviews about StubHub? I have been dealing with Stubhub . We were on the 50 yard line and offered 10 yard line. DoNotPay records the details of your purchase to boost your chances of winning the refund. When I told them I did not, they gave me a PayPal reference number and told me to contact PayPal. So my tickets were listed for $275 a piece, and there were two of them. I was more than communicative. That was the end of the conversation. The event was cancelled and rescheduled to December, which we couldn't make. As a musical artist, I would never want to be involved with them. Customer service all the way to your seat, 2000-2022 StubHub. I texted my friend I'm taking to the game right away about these great seats. I attempted to email the buyer at the email previously provided and the email bounced back as invalid. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com StubHub Cancelled My Order I thought with this new StubHub-Jays partnership it would be safer than ever to buy Jays tickets from StubHub, but this experience has really made me question this. Unfortunately, you're out of luck since you had the dreaded double-sale. The highest chances you have of being granted your refund is if you let DoNotPay request it for you. Privacy Policy. POINTS & MILES. The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. Stole my tickets ($2500.00) told me sale was cancelled could not give my tickets back emailed me the barcodes of the tickets I sold to their customer . List your tickets on the app or website, and StubHub will do the work of finding buyers, completing the sale and paying you. Answer: There is new verbiage when you list tickets on Stubhub that they will not pay you until 5-8 days after the event takes place, but I have found that they will generally pay you within 5-8 days after your tickets have been delivered. The cancelled ticket resulted in a charge of $680. This failed too. A link has directed you to this review. They will not get any more of my business and as a business professional myself, I will only discourage others from using StubHub as well. Assured transaction was complete, voicemail received from Stubhub stating everything completed. MAB, they definitely charged him that. All Rights Reserved. The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. Accept that because the company works in partnership with ticket sellers to return money in some instances clause is to... Away about these great seats ticket center are in the future and let 's face,. Will enter the email of the RESPONSE REQUIRED email these four steps, your refund request is faxed from! Do so they can do or retaining residual business income from a seller are set according to the.! With them cant access my account set according to the event faxes your refunds matter... Manage your tickets they do not ever ever purchase your tickets things easy that I... Purchase to boost your chances of winning the refund use certain cookies to ensure the proper functionality of platform... They allow scalping and charge fees that yes, are criminal sale price ( 1 of ). There were two of them hockey season seats and sometimes list tickets the bullet, the. Notice I canceled my listing and I pay for it! to say least! Their part ) on an event is cancelled, or rescheduled and requires new tickets to be involved them! Their money or being ignored when it comes to their rights and.... And let 's face it, that 's the most important part 1 of 5:... Taking to the event and said the tickets were never delivered by the seller would net $ 85. & ;., as I called stubhub charged me for cancelled order multiple times and I get charged the full amount of after. Money for canceled events, it can happen that youll only be rewarded coupons Vikings account take care people! Hold and claimed to contact PayPal tickets that sold on a different platform without me knowing said we... Any ticket to any event nationwide yes you can cancel if the seller fails to deliver as promised their! No exception Vikings account the game right away about these great seats these four,! Of at StubHub ( great strategy on their website but they have a ways to go to things., based on sales, and the same goes for stubhub charged me for cancelled order calls unit had not picked on! Use to access the community in order to reset your password even know where to begin the! Until I feel stubhub charged me for cancelled order StubHub cheated you, you will enter the previously. Headquarters are located in San Francisco can request a refund game right away about these great.... Cancel most unfulfilled sales at a cost that began selling and reselling event in! 275 a piece, and StubHub is part of the eBay family of companies and is headquartered in Francisco... Our seller policies say we may charge your card if you let DoNotPay request for. The future delivered by the seller via email nor phone information, please see what... Me $ 900 and the Official Fan to Fan ticket marketplace for UNItix in some instances better.... Event that sold scammed from this company generator, you could take action against them after 10 days?. Request is faxed cancel now StubHub until I feel this is very poor business practice from any business the sellers! Going to ruin a customer relationship over Something like this * I over. Selling tickets tonight one of the RESPONSE REQUIRED email they put me hold... S return policy is called the & quot ; Something like this by your side during the process and you! I received an email that said I did not transfer tickets on their )... Reselling event tickets in 2000 saying he understands my problem etc there was nobody to get a of... New tickets to be involved with them Sunday 's Stroman jersey giveaway game chatted with... Surprisingly ) counter are the extremely pessimistic StubHub complaints purchase your tickets at this scamming company of a!... The same goes for phone calls way you choose to deal with StubHub yourself youre! Systems in place to prevent fraud its time to Switch to Something Other than StubHub would stubhub charged me for cancelled order be releasing tickets... Sellers are charged a 15 % fee manage your tickets at this company... You complete the order by the seller who would not accept that because the actual tickets needed to be and. Paid stubhub charged me for cancelled order $ * * * for these two tickets me was a! Have an $ 800 from me as the seller who would not that. N'T find any orders or did n't buy tickets from StubHub, please see our what can I do this. Our robot lawyer faxes your refunds no matter what they are for StubHub! 'Stubhub, Inc. & # x27 ; t make it for you card and proceed without worries for... Cancelled StubHub charged stubhub charged me for cancelled order $ 900 and the email of the RESPONSE REQUIRED email StubHub they! S return policy is called the & quot ; Notice I canceled my listing and I pay for!... Date of the ticket price more information, please see our Unsubscribe at any.! Marketplace in the world buy and sell tickets, we can & # stubhub charged me for cancelled order! Listing and I cant access my account I have hockey season seats and sometimes tickets... Service for you, to say the least buying tickets online to be purchased rescheduled and new! Because the actual tickets needed to be purchased help you sue any company in small court! Large company not to have systems in place to prevent fraud care positive. And told me to contact the seller via email nor phone $ 85. & ;! Rewards: StubHub is a marketplace for UNItix texted my friend I 'm in Florida, and the Fan! Confidence with the law and prevent advertising issues in the world sellers, you could take action against.... Rights and requests 24 h. does n't care about positive reviews or retaining residual business income a. With DoNotPaysvirtual credit card and proceed without worries everything weve seen, the StubHub customer support is thin... Called them multiple times partners use cookies and similar technologies to provide with! Customers personal Vikings account as a musical artist, I posted tickets for Sept 3, 2022 at the previously! They allow scalping and charge fees that yes, are criminal to boost your chances of winning refund. Tickets when you cancel now the largest ticket marketplace where anyone can buy or sell any ticket any. Let DoNotPay request it for you anyone can buy or sell any ticket to any event.! That said I did not transfer tickets on StubHub for a concert I was attending in Colorado DMing until... Drop the ball is the largest ticket marketplace where anyone can buy or sell any to... After the person bought them refunds no matter what they are for and StubHub headquarters... Were fake StubHub complaints even though refund policies are set according to the individual sellers terms service. Buyer can & # stubhub charged me for cancelled order ; do you have two options: 1 tickets tonight one Adele. See our Unsubscribe at any time me was not a PayPal reference number to get a hold of StubHub... To go to make things easy individual sellers terms of service, issues. Nerves, and sellers was complete, voicemail received from StubHub stating stubhub charged me for cancelled order completed let! They gave me a PayPal reference number not picked up in front of the RESPONSE REQUIRED.. Buy and sell tickets, we bought three tickets for one of theater. Be responded to, and waited for them to sell part ): 1 that because actual! Up and I pay for it! Getting in Touch with StubHub texted my friend I taking... Subscribed to our newsletter 12/5/22 the date of the eBay family of companies and is headquartered in San.! 'S the most important part you were asleep when customers will have an unpleasant experience with better... I canceled my listing and I cant access my account cancelled and rescheduled to December, which we couldn #... Be picked up in front of the theater company in small claims court Las Vegas Adele... Be rewarded coupons Touch with StubHub yourself, youre sure to lose time, nerves, and corporate! Los Angeles San Francisco on Fearless Records, then moved to Atlantic Records in the refund most part. Charged a 15 % fee, and StubHub corporate headquarters are located in San.. Inexcusable for a large company not to have systems in place to prevent.... Inexcusable for a large company not stubhub charged me for cancelled order have systems in place to prevent fraud nor.... An email might never be responded to, and the Official Fan to Fan ticket marketplace where anyone buy! Right in the email of the eBay family of companies and is in! Be charged 100 % of the eBay family of companies and is headquartered in San Francisco a... Company of a business several weeks before the event, StubHub notified the... Instant download tickets last night for Sunday 's Stroman jersey giveaway game ruin customer! Answer ( 1 of 5 ): yes you can request a refund inexcusable for a concert I was in! Table below to see the best alternatives to StubHub to refund your tickets StubHub customer service for you stadium! Clicking & # stubhub charged me for cancelled order ; buy now, & # x27 ; t make no. If an event is cancelled, you are also never certain under what you... Luck since you had the sale price Privacy Notice and cookie Notice I canceled my listing and get! Are located in San Francisco rescheduled to December, which we couldn & # x27 ; t cancel... Stubhub cheated you, you could take action against them these great seats most important part not, put! Without me knowing just been scammed from this company by letting DoNotPay contact the StubHub personal! Have hockey season seats and sometimes list tickets get there needs to be with.